Zaun’s production and customer processes have been certified to ISO9001:2008, with the manufacturer intent on seeking the 2015 standard in two years.
Quality control and health & safety manager Dave Sayers, who has driven continuous improvement at Zaun, has a raft of developments to put in place for the new standard, emphasising more on people, training and the environment.
He says: “This has to be driven from the top, so senior management has to be on board to ensure we embed a passion for quality and excellence throughout the organisation. We will therefore be including some transitional training for one or two senior managers.”
Zaun has undertaken extensive work through its continuous improvement plan to understand its processes and how they interact and impact each other.
It is now monitoring that all deliveries arrive right first time, which includes them being on time, in the right quantity and of optimum quality. It has also introduced KPIs for complaints handling and is so far performing pretty favourably.
Zaun says it will be adopting a more robust focus on its supply chain and will move from ProspectSoft to Uniplan to enable it to control stocks, pricing and vendor ratings better.
Sayers says the drive is not ‘for the sake of getting the certification, but is rather driven by customer demands.
He says: “We needed a UVDB audit by Achilles on our quality, health and safety and environmental performance, both at our headquarters but also out on-site, to extend our framework agreement with Thames Water – and we achieved an excellent outcome. Of 94%.”
About Zaun
Zaun Limited is the sole remaining manufacturer of welded and woven mesh fencing systems manufacturing the UK’s entire system. Zaun makes the mesh, fencing panels, posts, clamp bars and fixings at its state-of-the-art five-acre production facility in Wolverhampton in the West Midlands. Products have been tested and approved by testing organisations, including CPNI, LPCB and Secured by Design.
Zaun works very closely with all stakeholders within the business, including employees, local, national and international suppliers and a long-established customer base of fencing contractors to design, manufacture and supply high-quality fencing systems, increasingly often providing expertise in integrating PIDs and other systems into holistic security solutions.
Zaun was founded in 1996 and remained a private company solely owned by co-founder Alastair Henman with a regional office in Dubai. It manufactures to ISO 9001 standards. It is also a member of the Perimeter Security Suppliers’ Association (PSSA), of which Alastair Henman is a director.
Zaun is a proud British manufacturer and founder of the Made in Britain campaign, a key player in the UK fencing market and one of the fastest-growing companies in an increasingly competitive industry.
